Software just got hands.
The Site Reliability Playbook for AI in Production
AI agents now hold credentials, take real actions, and make judgment calls in production — and nothing in the classic operations toolkit can see a system that is confidently wrong. Latency is fine. Error rate is fine. The service returned 200. The content was the failure.
AGENTS ON CALL is the day-two book: not how to build the thing — shelves of good books do that — but how to run it, written by a practitioner who built this discipline in production. By the last page you can put an AI system on call, with objectives it can be held to, incidents it can be walked through, permissions it cannot exceed, and costs it cannot silently explode.
Your company shipped an assistant, and the first strange transcript is climbing through support. Your runbook doesn't cover software that can be wrong without being down.
The board asked what the company's newest software is allowed to touch — and who answers for it. Chapter 16 is a ninety-day plan you can hand a leadership team.
Machine identities outnumber your humans a hundred to one, and some of them now make decisions. This book makes the drawer boring again.
The new failure class · what survives from SRE · the five-plane map you can score your company on by Friday.
Answer-quality SLOs and evals · observability for minds · incidents on transcripts · agents as identities · the language attack surface · orchestration · token FinOps · zero-model-call resilience · change management for nondeterminism.
The AI-SRE tool wave · guardrails for automated remediation · the on-call org when agents share the pager.
The ninety-day plan · three honest case studies · the last line the whole book earns.
A senior technology leader who has spent his career running production infrastructure at scale. He wrote this book because nothing on the shelf covered the systems he was being asked to run. He lives in Missouri. This is his first book.
Sign up and Chapter 16's ninety-day plan arrives the week the book ships — the page you can hand a leadership team. Chapters and essays as they land, launch news, nothing else.